Case Study

Birmingham Safeguarding Children Board BSCB

Birmingham Safeguarding Children Board BSCB

Audit System

The Birmingham Safeguarding Children Board has a statutory duty to co-ordinate how agencies work together to safeguard and promote the wellbeing of children and young people in Birmingham and to ensure the effectiveness of the safeguarding arrangements.

http://www.lscbbirmingham.org.uk/

 

Birmingham Safeguarding Children Board (BSCB)

Client contact 

Mary SpencerPerformance & Quality Assurance Programme Manager and Liz O’Meara – Quality Assurance Assistant, Birmingham Safeguarding Children Board.

Background

The Birmingham Safeguarding Children Board (BSCB) is a statutory group made up of agencies who work together to safeguard and promote the welfare of children and young people under the age of 18 years old in Birmingham.  The BSCB and its committees engage in a wide range of activity to identify what is working well and what needs improving in local safeguarding arrangements and practice. Section 175 of the 2002 Education Act requires local education authorities and the governing bodies of maintained schools and FE colleges to make arrangements to ensure that their functions are carried out with a view to safeguarding and promoting the welfare of children.

Challenge

Birmingham’s schools and colleges need to demonstrate that they are meeting key statutory duties and following safeguarding children and young people guidance. They have therefore been asked to complete an audit on-line, enabling them to provide information to the BSCB on how they discharge their duties and help to keep children and young people in Birmingham safe.

With over 200 schools, this was proving to be difficult to co-ordinate for the Audit team as well as being a frustrating experience for the participants.

Wishing to simplify what was already a lengthy process made longer with many repetitive questions, the BSCB needed a more intuitive system that also gave them the detailed reporting they needed.

Solution

A leading software developer working with the safeguarding sector since 2007, Phew offered a credible and proven solution.  Through an exhaustive collaboration with the BSCB regarding their Section 175 requirements, Phew offered the Board extensive question flexibility, including multiple question formats and an option to group questions per section, if required.  Ease of use, functionality and time management is key to user engagement, so the ability to return to and update the audit up until submission and the system’s pre-population of original answers to save time on future audits were a popular choice.  After a period of training and transition for Board Administrators, the new integrated audit tool for the BSCB, went live on the 18th October 2018.  Shortly afterwards all Head Teachers at all the schools in Birmingham received an e-mail from Phew containing a link to the Audit system. Head Teachers were then required to login into the Audit system (using their e-mail address as their username) to grant access to nominated members of staff.  A step-by-step guide to support the registration process and straight forward display and functionalities allowed both Board Administrators and system users to navigate the site with ease.

Features and functionality

  • Fully branded to Birmingham’s specifications.
  • Ability to use system for all types of audits – locally or regionally.
  • Complete self-management.
  • Multiple question and response options for the Board to pick from for each audit, including the choice of asking for evidence, action points and rating scales.
  • Tailored question options that scale up or down for different types of schools or colleges.
  • Online based system allows respondents to be emailed their required audit and all following communication including reminders and confirmation.
  • ‘Stop and Save’ functionality for respondents who are unable to complete the audit in one sitting.
  • Detailed reporting suite – reports by audit, organisation type and respondent, including a visual spider-gram to compare self-assessment rating versus Board rating.
  • Clear accountability and highest levels of compliance.
  • Comprehensive training for all levels of competency.
  • On-going support as part of license.
  • Export and print progress and complete audit.
  • Respondent to interact with their actions within the system.

Results

The BSCB’s admin team, were impressed with the improved efficiency facilitated through the simplicity of administration and detailed reporting, saving time, resources and reducing ongoing costs.  Well received by all stakeholders, this Audit System will help facilitate best-practise and a shared knowledge pool that will lead to more collaborative working partnerships.  Fully utilising the potential of this platform, BSCB have also created a Section 11 audit within the Phew framework.

Feedback

‘Phew have been very attentive to our needs and designed us bespoke packages that other organisations were unable to do for us.  Whenever we have an issue, they are quick to look into it and are very approachable.’

Liz O’Meara, Quality Assurance Assistant, Birmingham Safeguarding Children Board.

 

‘We were delighted to have to the opportunity to work closely with Mary, Liz and their team at Birmingham to produce an Audit System that takes the stress out of administrating and completing an audit.  We appreciate their hard work and commitment to the project, which helped us deliver on time and to budget.’

Kern Roderick-Jones, Studio Manager at Phew.