Feedback

How are we doing?

It’s important that we know what customers are thinking – whether good or bad! While we try to deliver an exemplary service topped with a smile at every opportunity, realistically we know that we don’t always reach your high standards. So, we need to know when we are falling short of your expectations so we can do better next time. Meanwhile, if we receive a compliment for a job well done – our smiles get even bigger!
Want to leave some feedback? Why not call us for a chat on 01234 779 050, email us at hello@phew.org.uk Alternatively, you could fill in the feedback form below, or if you have a spare 5 minutes, could we ask you to take part in our quick customer survey?

 

 

Have you got five minutes to answer just six short questions that will give us valuable feedback?  Yes? Simply click on this link.Thank you for taking the time to complete our customer survey.

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We scored 9 out of 10!

We wanted to say a big thank you to everyone that completed our recent customer survey, which gives us invaluable insights into what we are doing well and what we could do better.  We are delighted with an average score of 9 out of 10 for the Net Promotor® which is considered world-class!  While pleased with the initial response, rest assured that we will continue tracking how effectively we are implementing our core values and commitment to your customer experience.  Have a look at some of our testimonials below.

 

Matthew Burgess, Managing Director, Phew

“I’m immensely proud of what we do, especially when solving specific problems for our customers that make lives easier. Feedback is pivotal to help us improve our service to future clients and fundamentally underpins our ethos of continued development and best-practice.”

Matthew in a meeting

Testimonials

‘Over the last 3 plus years we have worked closely with Phew to develop and maintain our website. Phew team members have always been super helpful, knowledgeable and friendly. A pleasure to work with.’  Caroline Holmes, Surrey County Council,  Aug 2019.

‘Reliable, professional and friendly team who reactive quickly to issues no matter how small.’  Allison Pettifer, Milton Keynes Development Partnership, Aug 2019.

‘Great work and attention to detail, lots of support and explanation, easy read support documents provided, very approachable and professional staff.’  Alina Deniz, Royal Greenwich, Aug 2019.

‘Being so happy every time you pick up the phone! Always being willing to help.’ Courteney Black, Luton & Dunstable Hospital, Aug 2019.

‘Quick response and support from the team, for troubleshooting.’  Cerys Gravener, NHS Beds CCG, Aug 2019.

‘Helping! You are really approachable, we feel able to ask small/silly questions and it never feels a burden.’ Sam Nesbit, Portsmouth County Council, Aug 2019.

‘Explaining technical stuff in a non-technical way.’  Julie Clay, Julie Clay Consulting, Ltd Aug 2019.

‘Being at the end of the phone when we need support – the ability to chat through a problem with a human (and Kern:)) is extremely reassuring.’  Andrew Dec, Dec Marketing, Aug 2019.