Patient Discharge Management System FAQs

Patient Discharge Management System FAQs

How does the pricing work?

The system is licensed for the number of beds managed.

Are there any hidden costs?

There are no hidden costs for the system as support, hosting and compliance are included in the license fee. Within the initial setup fee, we include supported implementation, and training of up to four members of staff delivered online. The unknown is the cost for any integration as this need to be specified on a case-by-case basis.

Do we have to pay for new features?

No, all new features are included as part of the licence. These are planned into our roadmap based on priority and our client focus group input. The only rare exception is if a client has a unique request that we would consider to be outside of the scope of the system.

Does the system Integrate with our PAS?

The system allows for HL7 Integration with the option of two-way messaging. This is specified on a case-by-case basis.

Does the discharge management system work on different types of devices?

The discharge management system has been designed to work on all types of devices, from mobiles to large display screens in control rooms. Different elements of the system have been optimised for use with appropriate an device, e.g. patient status recording has been optimised for mobile use.

Does the discharge management system support reporting Discharge to Assess data?

The system supports the requirements of section 11 of the Discharge to Assess policy, covering pathway and destination at discharge, reason to reside reporting and Length of Stay Splits.

Are there different user levels?

There are a number of different user roles with granular control over report access (and datasets within reports), from single ward access and input discharge status, to full system admin rights.

Is the system easy to use?

With the user right system, relevant access is provider based on roles to keep the interface simple and appropriate.

Can our Local Authorities see their patient cohorts?

The system can give Local Authorities or Clinical Commissioning Groups (whether with personable identifiable information hidden or not) live access to their appropriate cohort of patients so there is no delay waiting for a weekly patient tracking report.

Does the system offer reports?

There is a comprehensive reporting suite within the system that allow access both live patient data and historic reporting.

Does the system notify delegates of bookings, reminders etc.?

The system sends email confirmations at the time of booking and sends booking reminders and evaluation reminders that are appropriate.

How long does it take to implement?

Once procurement or contracts are in place, it usually takes between four to eight weeks to implement a system; this range usually is only affected by the availability of client’s teams.

Do we need to go out to tender?

Phew is very happy to support tendering processes. However, they are also keen to work with clients to find alternative procurement methods.

What support and training do we get?

System support is included in the license. Thus, all clients get unlimited support from those system administrators that Phew have trained. We include training up to four users online as part of initial implementation. This can be extended as part of contract negotiations.


If you have any further questions, then please don’t hesitate to send an email to or telephone 01234 779050.