We are here to help

The products we develop are only ever as good as the support we give before and after your website or system goes live. It’s important to us to develop your understanding of our products to maximise the benefits to you and your team.

Whether you are an administrator, IT Manager or Data Analyst, we provide you with the knowledge and confidence to fully utilise our tools.

  • Website support
  • Maintenance contracts
  • License renewal
  • Training

Our opening hours are Monday to Friday 9:00 am – 5:00 pm. Our aim, if we can’t respond or answer your question immediately, is to respond within four working hours. The more detail you can give us, especially if you email, then the quicker we can help.

We also provide online Knowledge Bases for each of our products. These are self-service portals which are continuously being updated with a useful source of answers, how-to guides and user manuals. You can find them in the new tool bar within the product admin, so you can quickly obtain guidance using your Phew system, whenever you need it.

If you experience a technical problem with one of our products, please call us on 01234 779050.

If you have a problem outside of these hours, please email

Buckinghamshire Council

The team at Phew have been supportive and helpful in bringing our website vision to life.

Havering Safeguarding Partnerships

We have had the pleasure of working with Phew, who provided training and assistance during the development stage and continue to offer us support post launch.

Herefordshire Safeguarding Boards and Partnerships

The team at Phew worked diligently and flexibly with us throughout the process, so that we felt confident and assured during the transition to the new website.

Staffordshire Families and Communities

Customer Service and response to queries is excellent. The Audit System is easy to use and we were well supported in creating audits.